HMGT 1300 - The Guest Experience(3)
In this course students will learn the many aspects of exceptional customer service including; the benefits and barriers of great customer service, how to project a customer friendly image, how to measure customer satisfaction levels, and techniques for dealing with demanding customers. Students will develop a personal action plan to improve customer service skills. (F,S) Note(s): There are allowances for the student to be BELOW COLLEGE LEVEL in some area of study.
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