BUSN 2400 - Technology Based Customer Service(3)
This course provides students with skill-training, modeling, practical experience, and direct observation of inbound customer service response in a live call center environment. Students will gain skill in navigating through multiple online systems, achieving effective resolution of customer issues, and how to deliver an exceptional customer experience on every call. This practicum is designed to prepare new customer service agents for a successful career in the fast-growing and opportunity rich field of call center service and operations. [on demand] Note(s): There are allowances for the student to be BELOW COLLEGE LEVEL in some area of study.
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