Technology Division

08:19:01 Websites Content Policy

1. This policy defines where types of web content should be housed on each of Chattanooga State’s major online platforms, ensuring clarity, consistency, and appropriate content placement. 

2. Learning Management System (LMS) - eLearn/D2L/Brightspace 

   1. Primary Purpose: Course delivery, tracking, and communication for enrolled students related to courses. 

   2. Content Allowed: 

      1. Course materials, syllabi, and assignments 

      2. Discussions, quizzes, and exams 

      3. Instructor-student communication via LMS email 

      4. Course announcements 

      5. Academic-related announcements or surveys 

3. College External Website - chattanoogastate.edu/chattstate.edu 

   1. Primary Purpose: Public-facing website for prospective students, prospective employees, community at large, and external stakeholders. 

   2. Content Allowed: 

      1. Public announcements and news 

      2. Academic program descriptions and admissions information 

      3. Marketing and promotional materials 

      4. Faculty and staff directory  

      5. Accreditation, compliance, and institutional policies 

      6. Public event information 

      7. Donate, donor and alumni relations 

4. Admissions & Enrollment Management - Slate.chattanoogastate.edu 

   1. Primary Purpose: Customer Relationship Management (CRM) for admissions, student success, and alumni engagement. 

   2. Content Allowed: 

      1. Admissions applications and related communications 

      2. Prospective student and applicant tracking 

      3. Current student communications and engagement

      4. Predictive enrollment models and analytics 

      5. Alumni and donor engagement communications 

5. Internal Campus Communications & Student/Employee Self-Service - TigerWeb.chattanoogastate.edu 

   1. Primary Purpose: Intranet for Internal students and employee portal for self-service and communication. 

   2. Content Allowed:

      1. Banner Self-Service (student registration, payroll, financial aid, etc.) 

      2. Internal campus announcements and documentation 

      3. Departmental updates and resources 

      4. Employee and student services information 

      5. Preferred Intranet solution: SharePoint Communications site 

6. Employee Directory - directory.chattanoogastate.edu (this domain will change with new website: chattstate.edu) 

   1. Primary Purpose: Hosting faculty and staff contact information. 

   2. Content Allowed: 

      1. Names, titles, office locations, phone numbers, and email addresses 

      2. Future enhancements may include expanded profile pages with optional links to professional networks such as LinkedIn 

      3. Organizational structure (to be integrated with Active Directory) 

7. Academic Catalog (Acalog) - catalog.chattanoogastate.edu
   1. Primary Purpose: Hosting the official academic catalog as the official source of academic information for students, faculty, and staff. It provides essential details about the College’s degree and certificate programs, course offerings, and academic policies.
   2. Content Allowed: 
      1. Degree and Certificate programs - Comprehensive descriptions of all programs offered by the College. 

      2. Course listings and descriptions - Detailed information on individual courses, including prerequisites, credit hours, and course objectives. 

      3. Academic policies and regulations - Official policies governing academic standards, grading, graduation requirements, and student responsibilities. 

8. Library Research & Course Resources - Springshare: library.chattanoogastate.edu

   1. Primary Purpose: Supporting library research and providing ongoing course-related resources for faculty and their students. 

   2. Content Allowed: 

      1. Subject guides and instructional resources for students

      2. Archived course content for students needing ongoing access 

      3. Departmental resource pages for academic programs 

9. Unclear Content Placement: If content does not clearly belong on any of the platforms listed above, a Content Placement Review Committee will determine the appropriate platform. This committee will meet as needed to evaluate content placement and ensure alignment with the College’s digital strategy. The committee will consist of at least three of the following, or their appointed designee: 

   1. Vice President of Technology 

   2. Vice President of Academic Affairs 

   3. Vice President of Student Affairs 

   4. Vice President of Institutional Research, Effectiveness, and Planning  

   5. Vice President of College Advancement and Public Relations 

Addendum: Website Content Decision Tree -to help determine where specific content should be placed.

New policy submitted to Policy Review Committee on February 28, 2025

Submitted to Policy Review Board on April 11, 2025

Approved by Policy Review Board on May 7, 2025