Apr 19, 2024  
2012-2013 CATALOG 
    
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2012-2013 CATALOG [ARCHIVED CATALOG]

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MG 176 - Customer Service Skills

(3)
Intro to customer service; analysis of personal and group service skills, components of good customer service, focus on customer retention and matching customer needs with business features, dealing effectively with dissatisfied customers through listening and communication skills. [F] Note(s): College level in reading and writing; can be in  .


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