Aug 16, 2018  

Academic Affairs

Facilities and Services
02:18:00 Facilities and Services


  1. Augusta R. Kolwyck Library & Information Commons (KLIC)
    1. Purpose - KLIC supports student success at Chattanooga State Community College by connecting users to the best information resources available by providing quality services and expertise, and, by equipping users with the skills to find, evaluate and use information responsibly.  KLIC will
      1. partner with departmental faculty to teach students how to find, select, evaluate, and use information appropriately;
      2. collaborate with all stakeholders to provide effective ways to access information resources;
      3. create library services and collections that enhance learning and support student success;
      4. advocate for administrative support of broad, diverse and relevant resources to meet program needs and to meet various programmatic and regional accreditation standards.This is accomplished by gathering input from stakeholders and implementing library and information sciences best practices;
      5. create instruction classes and other teaching materials to support critical thinking skills;
      6. identify and implement the best emerging technologies and services to enhance research and student learning;
  2. Facility, Location and Hours
    1. Students, faculty, and staff have access to KLIC on the main campus, 4501 Amnicola Highway, Chattanooga, TN  37406. The library is located on the first floor of the Instructional Materials Center Building and encompasses approximately 22,000 square feet and is open approximately 79 hours per week during the regular academic year.  A calendar of current hours may be found at
    2. KLIC has approximately 408 student seats, including 117 student computers, a traditional library instruction classroom with 28 computers and a mobile classroom designed to teach students using mobile technology. The library has a variety of mobile devices from which to teach. The library contains four multimedia group study rooms and a large multimedia meeting room all replete with TV screens and specialized software for students to collaborate on multimedia projects and presentations. Students are provided with access to three area libraries per cooperative partnerships. In addition to library privileges on campus, students and faculty have access to the University of Tennessee at Chattanooga Library collection via the TALC (Tennessee Academic Library Collaborative) card which they can get at the library service desk. 
    3. KLIC is open virtually 24/7 through the library website.  Through this web portal, the Library provides access to electronic books, full-text journal articles, and streaming media online.
    4. KLIC has also partnered with several local libraries in the vicinity of Chattanooga State's sites to enhance library services and resources to students.
  3. Services
    1. Assigned Library Liaisons
      1. All credentialed librarians are assigned as library liaisons throughout the six academic divisions and in the Tennessee College of Applied Technology. Faculty collaborate with library liaisons to tailor library instruction classes to integrate with their courses and curriculum. Students have access to their liaisons or other reference librarians during all the hours that the library is open or by appointment. Library liaisons also communicate resource needs for the division to the library for purchase consideration and keep faculty abreast of the current literature in their areas of interest for inclusion in the library collection.
    2. Reference Assistance:
      1. In addition to having an assigned library liaison, all librarians monitor a library chat service all of the hours that the library is open. The chat service is available from the library's web page or through text via their own mobile device. Students can also schedule a "RAD" ("Research Assistance Discussion") session to meet one-on-one with a librarian to assist them in their research process.  More information is available through the main library website:
    3. Course Integrated Library Instruction
      1. All faculty may collaborate with American Library Association (ALA) accredited librarians in designing course integrated library instruction and online materials to fit the research needs of their classes.  Faculty may request instruction classes via the online web form or by contacting their library liaison for their department 
    4. Circulation Services
      1. Current Circulation policies may be found:  All patrons must present a valid faculty, staff, or student ID or Community Card for borrowing library materials.
    5. Interlibrary Loan
      1. Through the library's interlibrary loan services, students have access to books and journal articles in the 16,000 plus libraries worldwide that are members of the Ohio College Library Center (OCLC) interlibrary loan network. The library absorbs the cost of borrowing these materials and provides this service free of charge to faculty, staff, or students.
    6. Materials Selection
      1. The library collects resources with additional emphasis being placed more and more on online materials that would provide 24/7 access:  books, journals, videos, test preparation and review guides, etc., in accordance with our Materials Selection Policy Students still check out books in many cases, but seem to prefer accessing journal articles and videos online. Thus, the library tries to find online videos and journals whenever possible. The benefit is that all students can access the same content 24/7 from any internet-connected device. With online videos, journals, and books, all students can have access to the same curriculum-related resources no matter where they are located or where their courses are taught. All faculty and students are invited to suggest materials for the library to acquire. Faculty requests for materials to support the curriculum will be honored as long as fiscal resources permit.
    7. In Print -Print journals and books are housed in the library and are arranged in the Library of Congress Classification schema. 
    8. Online - Materials are found online with 24/7 access for our students. Online materials are provided through the library's website whether specialized databases or through the aggregated search system, OneKLIC. Access is granted to these resources through a proxy server authenticating the user by their "Tiger ID" and password assigned by the College from any internet capable device (i.e. laptop, phone, tablet, etc.).
  4. Library Displays & Events
    1. Displays promoting educational, informational, or cultural concepts may be scheduled in the library by "Affiliated Individuals" or "Affiliated Groups or Organizations" as defined by TBR Policy 3:02:02:00. The Dean of Library Services will consider "Non-affiliated" individuals or groups requesting space for displays in the library and consult with the Provost and Vice President of Business and Finance as appropriate. Guidelines for displays are given below:
      1. Persons wanting to schedule a display should contact the Dean of Library Services.
      2. Displays are scheduled for a specific period of time, not exceeding one month.
      3. Displays must be placed in areas designated by the library.
      4. The sponsoring party should set up, maintain, and remove the display on the specified date.
      5. Displays may be installed only if the library has adequate space for the display without adversely affecting the library's "teaching and learning" activities.
      6. A display may not be allowed if it violates any laws, college regulations, or contains inappropriate content. The Dean of Library Services will contact the Provost or Vice President of Business and Finance in these situations.
  5. Library Contact Information: Call, Chat, Text contact information is available in the "Contact Us" box of the library website:
  6. Library Staff Directory:
  7. The Learning Resources Center
    1. The Learning Resources Center, located on the second floor of the Instructional Materials Center, houses the Mathematics Center, the Reading and Writing Center, and the Center for Distributed Education. Other components of the Learning Resources Center also include the Writing Center, located in room 119 of the Humanities Building, and the Testing Center, located in room 262 on the second floor of the Student Center.
  8. Center for Distributed Education
    1. The Center for Distributed Education (CDE) collaborates with divisions and departments to provide the highest standards of alternative delivery courses. CDE provides online (eLearn) and Desktop Video Conferencing (eLive) courses for students working toward an Associate's Degree and/or Certification at Chattanooga State. Courses offered through distance learning must meet the same quality standards maintained in regular credit and non-credit instruction. Specifically, courses taught in this mode must meet quality standards set forth in college policies relative to course review and approval, faculty evaluation, student performance, teacher-student interaction, and support services. Faculty wishing to teach courses offered through Distributed Education are required to attend training through CDE and should review the policies and procedures found on the CDE website,
  9. Media Services
    1. The Media Services Department is dedicated to supporting the administration, faculty, staff and students of the College to provide the highest standards, support and maintenance for the audio/visual services and equipment needs of the college. The Media Services/WAWL web pages provide the following: services available; hours of operation; staff contact information; policies and procedures; work order link; etc. [;]
  10. The College Reading & Writing Center
    1. The College Reading & Writing Center computer lab is to accommodate the needs of the students only at Chattanooga State. Instructors and/or student workers may not use the Center to work on instructional material.
  11. The College Reading & Writing Center
    1. The College Reading & Writing Center computer lab is to accommodate the needs of the students only at Chattanooga State. Instructors and/or student workers may not use the Center to work on instructional material.
  12. The Testing Center
    1. The Testing Center offers a variety of tests including the ACT, the ACT Compass Placement exams, the General Equivalency Diploma (GED) exam, CLEP exams, make-up tests for academic courses and certain certification board exams. For information about these exams and testing schedules, call 697-4461.
  13. Biology and Chemistry Tutoring
    1. Biology and chemistry tutoring may be found in the departmental areas. The Biology Department has a tutoring area on the Omniplex second floor in the hallway. The Chemistry Department has room set aside for tutoring (OMN 164). Both of these areas have hours for tutoring posted. Check with the respective department heads.

Approved: Executive Staff, 05/20/09
Approved: President's Cabinet, 05/20/09
Approved: President, 05/20/09
Reviewed and Revised by: Academic Affairs, 03/20/09